faq

FAQ's

FREQUENTLY ASKED QUESTIONS

A few things to know before shopping with Woodward Throwbacks.

Orders & Products

Are your vintage pieces one of a kind?

Many of our vintage and salvaged pieces are one of a kind, with their own unique history, character, and natural variations. We celebrate the original patina and craftsmanship that make each piece special. Inventory changes frequently, and quantities are often limited.

Can I see an item before purchasing?

Absolutely! You're always welcome to visit our showroom in Hamtramck, Michigan, to explore our collection in person. We also encourage customers to contact us for additional photographs, measurements, or product details before purchasing.

Can I change or cancel my order?

Please contact our team as soon as possible if you need to make changes to your order. Changes or cancellations may be possible depending on the status of your order and the item purchased.

Do you offer custom furniture?

Yes! We offer custom sizing on select made-to-order furniture pieces, which you can explore [here](/content/collections/made-to-order "MADE TO ORDER"/index.html). Most of our custom furniture and millwork is designed exclusively through our Interior Design Services, where we create one-of-a-kind pieces tailored to each project's unique vision and needs.

Shipping, Delivery & Returns

Do you offer local pickup and delivery?

Yes! We offer local pickup at our Hamtramck showroom as well as delivery throughout Metro Detroit. Delivery fees vary depending on the size of the item, location, and level of service requested.

Do you ship furniture nationwide?

Yes! We offer shipping options for furniture and home goods throughout the United States. Shipping methods and rates vary depending on the item's size, weight, and destination. For larger or specialty pieces, our team can help coordinate delivery.

When will my order ship or be ready for pickup?

In-stock items generally require preparation before shipping or pickup, with smaller items typically shipping within 5 business days. Larger furniture and made-to-order pieces generally have fulfillment timelines of 2–6 weeks, depending on the item and delivery location. Our sales team will coordinate shipping or delivery and keep you updated throughout the process.

Where Will My Order Be Dropped Off?

To keep our shipping fast and affordable, we offer curbside delivery only. The driver will lower the shipment to the ground at the curb. We highly recommend having an extra set of hands available to help you move your items safely inside!

What is your return policy?

All sales are final unless an item arrives damaged or defective. Any damage must be reported within 48 hours of delivery, along with clear photographs of the item, damage, and original packaging. Please contact our team with your order number and supporting photos so we can review your claim and determine the appropriate resolution.

Visiting Our Showroom

Where is your showroom located?

Our showroom is located in Hamtramck, Michigan, just outside downtown Detroit. Housed in a former car dealership, our space features a constantly evolving collection of vintage furniture, architectural salvage, original Woodward Throwbacks pieces, and curated home goods.

Do you have more inventory in-store than online?

Absolutely! While we're constantly adding new pieces to our website, there's always more to discover in our showroom. With new vintage finds, architectural salvage, and unique furniture arriving regularly, visiting in person is one of the best ways to experience everything Woodward Throwbacks has to offer.